Business Continuity Policy
Ensuring uninterrupted educational software services, data integrity, and disaster recovery for Australian schools.
1. Executive Summary & Purpose
Inkcraft Education Pty Ltd ("Inkcraft Education", "we", "our") recognizes that educational institutions depend on our platforms for daily classroom diagnostic assessments, student tracking, and curriculum mapping.
This Business Continuity Policy ("BCP") outlines our framework for maintaining operational resilience, mitigating potential service interruptions, and executing rapid recovery procedures in the event of technical disruptions, infrastructure outages, or natural disasters.
2. Architectural Resilience: Local-First Technology
A foundational pillar of Inkcraft Education's reliability is our privacy-first client-side data architecture embedded within products such as Inkcraft Studio.
Offline Classroom Capability
Teachers can administer student diagnostic assessments, log observation rubrics, and generate reports locally on classroom devices even during school network outages or internet disconnections.
Seamless Cloud Synchronization
Local data automatically queues and synchronizes securely with Australian cloud endpoints once network connectivity is restored, eliminating data loss risks during connectivity interruptions.
3. Recovery Time & Recovery Point Objectives
Inkcraft Education adheres to strict target metrics for system restoration and data preservation:
< 2 Hours
Target maximum downtime to restore core cloud services following a catastrophic cloud provider outage.
< 15 Minutes
Target maximum allowable data gap for cloud-synced diagnostic records, backed up via continuous point-in-time replication.
4. Cloud Infrastructure & Redundancy
All cloud components supporting Inkcraft Education are hosted in tier-1, ISO 27001-certified data centers located within Sydney and Melbourne, Australia. Key safeguards include:
- Multi-Zone Redundancy: Application servers and database instances are distributed across geographically isolated availability zones.
- Automated Daily Backups: Full system snapshot backups are performed daily with 30-day retention cycles and off-site encrypted vault storage.
- Minimal-Downtime Deployments: Software patches and feature updates utilize rolling deployment strategies to maintain continuous user access.
5. Incident Response & School Communication
In the event of a critical service disruption or unexpected incident, Inkcraft Education follows a standardized four-phase Incident Management Protocol:
- Detection & Triage: Automated monitoring alerts on-call engineers within 5 minutes of anomalous service behavior.
- Containment & Mitigation: Emergency failover mechanisms are triggered to isolate affected components and restore functionality.
- Institutional Notification: School IT administrators and designated contact persons are notified via email and status portal updates within 30 minutes of a confirmed major outage.
- Post-Incident Review: A root-cause analysis (RCA) report is conducted within 5 business days and shared with affected educational institutions upon request.
6. Testing, Auditing & Policy Governance
To ensure our continuity measures remain effective against evolving technical challenges:
- Disaster recovery failover simulations are conducted bi-annually.
- Data backup restoration tests are performed quarterly.
- This Business Continuity Policy is reviewed annually by Inkcraft Education leadership to reflect infrastructure updates and legislative compliance requirements.
7. Continuity Support & Enquiries
For enquiries regarding our disaster recovery specifications or institutional continuity compliance, please reach out via Contact & Consultations or email support@inkcrafteducation.com.